Returns & Refunds - Light Touch Clinic

Returns, Cancellations & Refunds


You can cancel your order at any point prior to the goods been sent out for delivery and a full refund will be made to you.

An email is sent out at the point the order is allocated for dispatch and at this point you can still cancel your order but the goods must be returned before the payment can be refunded.


You have 14 days from the receipt of your order to return the goods to Light Touch Clinic Ltd for a refund to be issued.

Our products cannot be returned for hygiene reasons unless faulty or damaged in the post. Only products that still have their security seal on the product intact can be returned unless faulty. Light Touch Clinic Ltd will refund payment within 3 working days of items returned and inspected.

Please contact customer service on 01932 846 552 before returning any unwanted or faulty items. In the scenario that this is not actioned, we shall not be able to process your return.


Faulty Items

Any products that you have received with a defect or are received in error by Light Touch Clinic Ltd, we will be happy to fully reimburse your costs for returning it to us.


Light Touch Clinic

50 Church Street


Surrey KT13 8DS


T  01932 849 552

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