Returns, Cancellations & Refunds


Product Purchases


You can cancel your order at any point prior to the goods being sent out for delivery and a full refund will be made to you. This excludes orders where you have agreed to collect the Goods from Light Touch Clinic, where you must inform us within 14 days of your cancellation, in order to receive a full refund.

An email is sent out at the point the order is allocated for dispatch and at this point you can still cancel your order but the goods must be returned before the payment can be refunded.


You have 14 days from the receipt of your order to return the goods to Light Touch Clinic Ltd for a refund to be issued.

Our products cannot be returned for hygiene reasons unless faulty or damaged in the post. Only products that still have their security seal on the product intact can be returned unless faulty. Light Touch Clinic Ltd will refund payment within 3 working days of items returned and inspected.

Please contact our Clinic Coordinators on 01932 846 552 before returning any unwanted or faulty items. In the scenario that this is not actioned, we shall not be able to process your return.

Faulty Items

Any products that you have received with a defect or are received in error by Light Touch Clinic Ltd, we will be happy to fully reimburse your costs for returning it to us.

Light Touch Clinic

50 Church Street


Surrey KT13 8DS

T  01932 849 552

Treatment Purchases


We request that patients give at least 24 hours’ notice to change or cancel an appointment. If shorter notice is given or an appointment is not attended, any deposits paid will be forfeited.


Where purchasing a course of treatment, you have 14 days to request a refund on any treatments which have not already been redeemed. After this time any monies paid can only be credited towards alternative treatments.

Unused Payments

Part or full payments for a product or service must be redeemed within a year of the purchase date. Any monies paid but not used within this time will be forfeit and not eligible for a refund or credit to an alternative treatment.