In November we carried out an anonymous survey asking 101 patients what they thought about our customer service. We are very proud of the results:
Full results here.
100% of patients rated their telephone experience as Good or Very Good. This is 14% better than the European benchmark for cosmetic clinics:
Our survey results revealed that 85% of patients were seen within 10 minutes of arriving at the clinic. This is 22.5% above the European benchmark!
97% also rated their introduction at the clinic as Good or Very Good.
Consultations & Treatments
77.50% rated their practitioner’s listening skills as very good. This is 8% better than the industry benchmark.
Around 99% of patients who completed the survey thought that the explanations offered by our practitioners were good or very good. This puts Light Touch Clinic above the European benchmark:
“I first visited Dr Blakely in Guildford and later transferred to her new Weybridge clinic. I am always greeted in a cheerful manner and made to feel at ease. Dr Blakely and her team of staff are brilliant. At each consultation I am listened to and following assessment, the treatment deemed appropriate is discussed fully, agreed and undertaken – the results are natural.”
“The clinic and all the staff that I have encountered are extremely professional and well informed. They spend lots of time and listen carefully to what I want and I would trust their practice completely.”
“Excellent care and attention and they really give a lot of time and find out what you need. They don’t push any treatments. They are good at listening and the aftercare is excellent. I would recommend them without hesitation.”