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Latest Patient Satisfaction Survey

In November we carried out an anonymous survey asking 101 patients what they thought about our customer service. We are very proud of the results:

Full results here.

Handling Inquires

100% of patients rated their telephone experience as Good or Very Good. This is 14% better than the European benchmark for cosmetic clinics:

Clinic Experience

Our survey results revealed that 85% of patients were seen within 10 minutes of arriving at the clinic. This is 22.5% above the European benchmark!

97% also rated their introduction at the clinic as Good or Very Good.

Consultations & Treatments

77.50% rated their practitioner’s listening skills as very good. This is 8% better than the industry benchmark.

Around 99% of patients who completed the survey thought that the explanations offered by our practitioners were good or very good. This puts Light Touch Clinic above the European benchmark:

Patient Feedback

“I first visited Dr Blakely in Guildford and later transferred to her new Weybridge clinic. I am always greeted in a cheerful manner and made to feel at ease. Dr Blakely and her team of staff are brilliant. At each consultation I am listened to and following assessment, the treatment deemed appropriate is discussed fully, agreed and undertaken – the results are natural.”

“The clinic and all the staff that I have encountered are extremely professional and well informed. They spend lots of time and listen carefully to what I want and I would trust their practice completely.”

“Excellent care and attention and they really give a lot of time and find out what you need. They don’t push any treatments. They are good at listening and the aftercare is excellent. I would recommend them without hesitation.”

  • Disclaimer: patient results and treatment experiences may vary.

    Everyone is unique. This means that sensitivity periods, discomfort, treatment plans, treatment results and their longevity will vary from patient to patient. For more accurate information, you should make a consultation with one of our experts.

BOOK NOW ON 01932 849 552

info@lighttouchclinic.co.uk
  • Disclaimer: patient results and treatment experiences may vary.
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