Patient Survey Results 2018
A massive thank you to all of our patients that took the time to complete our Patient Survey. The results are in and we are delighted to share with you our findings.
This anonymous survey was conducted by a third party and was completed by 155 patients.
- 97% rated their overall experience at the Light Touch Clinic as good or very good. This is 6% above the global benchmark!
At the Light Touch Clinic we really pride ourselves on our customer service and believe it helps set us apart. From you initial phone call through to your treatment and review – we want you to have an unforgettable patient journey.
- 98% of patients rated their telephone experience as good or very good
- 99% of patients through that the appearance of the clinic was good or very good
- 100% thought that the welcome they received upon arriving at the clinic was good or very good – this is 6% above the global benchmark!
We like to take a personal approach to cosmetic treatments at the Light Touch Clinic. Everyone has different goals and skin so it’s important that we build a treatment plan which is specifically tailored to them.
- 98% rated the amount of time spent with their practitioner as good or very good. This is 6% above the global benchmark.
- 99% rated their practitioner’s listening skills as very good or good. This is 10% above the global benchmark.
- When asked how caring their practitioner was, 99% voted very good or good. This is 10% above the global benchmark
- 94% rated their practitioner’s explanation of their treatment options as either good or very good.
Posted: 18 April 2018