Delivery & Returns
Delivery
On completion of your order and payment via our website we will process your order for delivery. Orders are normally
shipped the next working day from receipt of the order if orders are received and payment completed by 17:30. We aim to
deliver all goods within 7 working days, but in most instances the orders will be sent the next working day.
All items are delivered using 1st Class Royal Mail Recorded delivery. Items sent first class recorded will normally be
delivered to your address the next working day from the date of postage. You will receive an email from Dermaroller
Homekits to confirm when your item has been posted.
Items will require a signature by the delivery company at the delivery address, items not signed for will be returned
to light Touch Clinic Ltd. If you are not available at your address your item will be stored at your local Royal Mail
office and a card place through your door. You will need some ID and can collect the item from your local Royal Mail
office. Items not collected within 5 days will be returned to Light Touch Clinic Ltd.
Returns
You can cancel your order at any point prior to the goods been sent out for delivery and a full refund will be
made to you. An email is sent out at the point the order is allocated for dispatch and at this point you can still
cancel your order but the goods must be returned before the payment can be refunded. You have 7 days from the receipt
of your order to return the goods to Light Touch Clinic Ltd for a refund to be issued.
Our products cannot be returned for hygiene reasons unless faulty or damaged in the post. Only products that still
have their security seal on the product intact can be returned unless faulty. Light Touch Clinic Ltd will refund
payment within 3 working days of items returned and inspected.
Please contact customer service before returning any unwanted or faulty items. In the scenario that this is not
actioned, we shall not be able to process your return.
Faulty Items
Any products that you have received with a defect or are received in error by Light Touch Clinic Ltd, we will be happy to fully reimburse your costs for returning it to us.